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Jazzy Zebra Embroidery Designs FAQ

Please read! Are these iron on patches?

No. They are digital files for embroidery machines.

What do I get when I order a design?

The designs sold on this webiste are embroidery design files for an embroidery machine. You must have an embroidery machine to use these designs. All designs are 100% manually digitized by me and tested as many times as necessary to bring you a high quality design.
Our files are available for Instant Download.
You will also receive an automatic email with the Download Link.
Our download will include all file formats in all sizes for the particular design. Sizes include 4x4, 5x7, and 6x10, Unless otherwise noted with design. The file formats are : xxx, pes, vip, hus, sew, jef and dst. Other formats like .exp and others can be done upon request.

What is your return policy? 

We take great pride in our work. Each design is tested to insure its quality prior to listing on the site. Due to the digital nature of our products and the many variances among machines, there will be no refunds.

What payment options do you offer? 

We take paypal only. You can pay with most major debit and credit cards via paypal.

Do I need a PayPal account to purchase from your site? 

No. You will be directed to PayPal to complete your purchase, but you do not need a PayPal account. Select the option on the left, enter your credit or debit card info.

May I use your pictures to show the designs I offer on my blog or website? 

Yes and No. You may use our computer generated pictures or the pictures with just the Jazzy Zebra watermark on them. You can not use any of the pictures that say design stitched out by:...... on them. Those pictures are owned by our team of test stitchers. You have to contact them for permission to use their pictures. You can not remove our watermark from any of our pictures. You are welcome to add your watermark in addition to ours on the picture. You must also give credit for the photo by placing our web address everywhere you use our photos. www.jazzyzebra.com

Can I sell items made with your designs on them? 

Yes. As long as you are not mass producing over 150 pieces with any specific design or selling them via a catalog or home show company. If you need special licensing for commercial use on that level please use contact us and let us know how you plan to use the design so we can set up special licensing or arrangements.

Do you do custom digitizing? 

No. We do not offer this service. If there is something you think would be a good addition to the site however feel free to use contact us and share what you would like to see.

Can I share or resell Jazzy Zebra designs? 

No! These designs may not be shared, sold or redistributed in any format. The digital files may not be altered in any manner. They can only be used to add embroidery to items that you sell.

I am having trouble browsing or placing an order what should I do? 

Please clear your cookies, cache, and reboot your computer if you experience any trouble with the website or ordering. You can also try using another browser. Our site operates best with Mozilla Firefox or Google Chrome. If your still having trouble after you take these steps please contact us.

When will my email be answered? 

Your email is important to us and will be answered as soon as possible. We operate out of our home and have families and children to tend to. Kindly allow up to 24 hours to receive a response to your email. Most often it will be much faster..sometimes if timing is right it turns out to be within minutes, other times, hours.

What is your Privacy Policy? 

We will never sell, trade, give away, or otherwise share any of your personal information. Your email address will only be used for correspondence from www.jazzyzebra.com.

What happened I received my designs via download and the colors are all different than pictured? 

Regarding the colors being off or "weird", this is not uncommon at all due to the fact that each format has it's own color palette...and they can be quite different from one format to another. Therefore, often times upon conversion, the original colors of the designs will change and vary from format to format. Again, this is totally normal.

Can I resize your designs? 

Resizing of my designs is not recommended and please note that I am not responsible for the quality of the design if you edit it in any way.

Can I use any of your designs and make other products not embroidery related?

No you can not use our images, designs or appliqués to create any designs in Silhouette,circuit, photoshop or any other software program. My designs can only be used for their created purpose which is an embroidery design to be used with your embroidery machine only. You may not use any Jazzy Zebra Designs to create printed paper items, screen printed items, heat transfer, vinyl designs, web designs, logos, graphics, ribbon or any other derived works not given permission to do.

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